While received an “F,” the BBB gave rival site e Harmony an "A." They too had complaints about billing, but had fewer and a total of nearly 1,400 complaints.
Regardless of what site or app consumers choose, the same warning goes for all of them.“You need to read the terms and conditions and understand how to cancel, when to cancel, and if it renews automatically,” said Barnett.
They claim they are overseas or in the military, saying this is why they cannot meet in person, but they start to build a romantic relationship with their victim.
Then, something comes up where they need money such as family emergency or a health issue, but after the money is sent and the requests are more frequent, the communication stops altogether.
Scammers can easily create new identities with realistic backstories in order to trick victims into falling for someone who does not exist.
The scam typically starts with a scammer creating a fake profile, using a real photo from a stranger’s account.
"They were kind of rude and disrespectful, and I felt like I was trying to be bullied," said John.
John said Match refused to issue him a refund, even though he called as soon as he saw the renewal charge pending on his credit card.
also argued that, even though the researchers asked the participants which dating sites they used, the answers didn't support e Harmony's conclusions.
has received more than 3,000 complaints on their BBB business profile.
Nearly half of the complaints had to do with billing and customers stating they were unaware of subscriptions automatically renewing. - In their search for love, a number of users are claiming they were hit with hidden fees.“They have an ‘F’ rating with the Better Business Bureau system,” said Angie Barnett, President & CEO for the BBB serving Greater Maryland.
The Better Business Bureau offers different tips on how to protect yourself from online dating scams.
Tips include be aware of dating prospect such as constantly traveling, is overseas or has a suspicious Facebook or dating profile.